Privacy Policy of HealthGates

Last updated: July 02, 2022

This privacy policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to this privacy policy's collection and use of information.

Interpretation and Definitions


The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.


For this privacy policy:

Account and means an individual account created for you to access our service or parts of our service.

Affiliate and means an entity that controls, is controlled by, or is under common control with a party, whereas 'control' means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.

Application and means the software program provided by the company downloaded by you on any electronic device named Healthgates.


The words 'you' or 'your' or 'User' or 'Customer' as used herein, refer to all individuals and/or entities accessing or using the Website/App for any reason. The words 'we' or 'us' ' or 'our' ' or the 'Company' as used herein, and and refers to Health Gates, Al qadesyea RUH Saudi Arabia. and and/or any of its Associate/Subsidiary/Group Company.

Country- and refers to Saudi Arabia.

Device and means any device that can access the service, such as a computer, a cell phone, or a digital tablet.

Personal Data and is any information that relates to an identified or identifiable individual.

Service and both the domain website/Application.

Service Provider and means any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the service, provide the service on behalf of the company, form services related to the service, or assist the company in analysing how the service is used.

While browsing the consultancy service, through any social media, websites, or download information, certain information you can collect through our official website at Healthgates or the application only provides booking an appointment and download the respective reports of an individual. According to the terms of use, this application and organisation do not include any other third-party services or any other service provider.

Types of Data Collected - Personal Data

To use our website/Application services, you have to register first where we collect the information related to your identity and personal, all the fields are mandatory in the registration form, fields are as follows :

  1. Name

  2. Email address

  3. Mobile

  4. Nationality

  5. Password

  6. Gender

You agree at the time for registration where we can use your personal information for delivering the information to you,

Usage Data (User Files)

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

To access the users files :

  1. Prescription: individual prescription will be uploaded by the hospital in the My prescription section of the application, after the examination of the patients, individual prescription is not shared to anyone except you.

  1. Medical test Report: Test conducted physically in the hospital for which test reports are uploaded to the users/patients account by the hospital, so that they can access or download the report,reports you will get are in the pdf format.

Prior to downloading the report user permission will be shown popup, which will ask for access to the storage of the files and media of the mobile.

Permissions for user file access: Applications need write permission that will and allow an application to write to external storage. And read permissions that will allow an application to read from external storage.

Use of Your Personal Data

The Company may use personal data for the following purposes:

Disclosure of your data, and the and company will take care of your out selling or sharing your personal information with other people or any other third-party companies except to provide products or services under the terms and conditions of the privacy policy.

To provide and maintain our service, including monitoring the usage of our service.

To manage Your Account: and to manage Your registration as a user of the Service. The personal data you provide can give You access to different functionalities of the service that are available to you as a registered user.

For the performance of a contract: and the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or any other contract with us through the service.

To contact you: and To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide you and with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage your requests: and To attend and manage your requests to Us.

For business transfers: and We may use your information to evaluate or conduct a merger, divestiture, restructuring, re-organization, dissolution, or another sale or transfer of some or all our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.

For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our service, products, services, marketing and your experience.

We may share your personal information in the following situations:

  • With service providers: and We may share your personal information with service providers to monitor and analyze the use of our service and to contact you.

  • For business transfers: and We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • With affiliates: and We may share your information with our affiliates, which will require those affiliates to honor this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or companies we control or have common control with.

  • With business partners: and We may share your information with our business partners to offer You certain products, services, or promotions.

  • With other users: and When you share personal information or otherwise interact in public areas, all users may view such information and publicly distribute outside.

  • With your consent: We may disclose your personal information for any other purpose.

Retention of Your Personal Data

The company will retain your data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our service. We are legally obligated to retain this data for extended periods.

Report downloads

We retain your personal information only for as long as necessary to respond to your question or request. In such a case, you can download your medical report online through our official site.

Transfer of Your Personal Data

Your information, including personal data, is processed at the company's operating offices and in any other places where the parties involved in the processing are located. This information may be transferred to and maintained on computers outside your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your authority.

Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

The company will take all steps reasonably necessary to ensure that your data is treated securely and by this privacy policy, and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place, including the security of your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the company is involved in a merger, acquisition, or asset sale, your data may be transferred. We will provide notice before your data is shared and subject to a different privacy policy.

Law enforcement

Under certain circumstances, the company may be required to disclose your data if required to do so by law or in response to valid requests by public authorities (e.g. A court or a government agency).

Other legal requirements

The company may disclose your personal data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the company

  • Prevent or investigate possible wrongdoing in connection with the service

  • Protect the personal safety of users of the Service or the public

  • Protect against legal liability

Security of Your Personal Data

The security of your data is important to us but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

Children's Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13 years of age. If you are a parent or guardian and you know that your child has provided us with personal data, please contact us. Suppose we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent. In that case, we take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

Links to Other Websites

Our service may contain links to other websites that we do not operate. You will be directed to that third party's site if you click on a third-party link. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

We will inform you via email and a prominent notice on our service before the change becomes effective and update the 'Last Updated' date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. These privacy policy changes are effective when posted on this page.